WORKING WITH TIMEGATE
Customers always ask us “How do we know the cleaner will work there full hours, even when we are not there?” Well here is the answer! We are using a state of the art system called TimeGate and with the determination of our supervisors and operatives we have been able to successfully deploy it though-out our DOC, Housing Association and Industrial contracts.
TimeGate is part of the Ideal Ecosystem used to perfectly manage your contract and all the information collected and delivered back to you in form of reports and time sheets. These Photographic reports can also be supplied along with dashboards which the customer can assess and managing as they please.
Ideal quickly moved to improve cleaning standards, operatives uniform standards, PPE and safety standards and documentation. The cleaning team are now smarter and more responsive, management efficiency is improved and new and better working practices are being adopted daily.
Vic Hammond – Guilford Performance Textiles (Europe) Ltd
FREQUENTLY ASKED QUESTIONS
Who uses the TimeGate system when we start the contract?
In short, both us and the customer. The recording of information will be a full sorted services by our Supervisors and our Operative staff. Our supervisors will use the app to record audit data. In a similar fashion, our Operational staff use the app to record the operational tasks they have complete on their visit.
On the other hand, the customer can access the recorded data by going through the dashboard. This is a 24/7 services which allows the client to always see scores and information recorded about their site. Reports will also be given on a scheduled basis.
What is the point in TimeGate?
TimeGate was designed as a booking on and booking off tool, similar to a time-sheet. However, by listening to our customers we are able to take it a step further and include fully function service reports and detailed audits.
This works along side ZetaSafe in our Industrial department for Legionella Control, to find our more about how we use ZetaSafe, call us (0115 913 2222, option 6) and speak to our Industrial department. They can then give you all the information you require.
Will TimeGate be included in the contract price?
Yes – Ideal’s pricing includes the supply and maintenance of all the necessary; equipment, materials and chemicals required by the cleaning operatives to fully perform their duties. This will include the TimeGate system and service.
It does not include ‘Consumables’ – by which we mean things like Paper Towels, Liquid Soap, Toilet Rolls and Refuse Sacks. These are available from Ideal but are separate from the main contract price.
How do I know that I can trust Ideal to provide a reliable service?
Established in 1946, we remain family-owned with four generations of experience and investment in the cleaning industry. We operate and conduct our business in an ethical and transparent way. Ideal’s overarching approach ensures we make every effort to manage required services on behalf of our clients providing; cost-effective, added value and improved services.
Ideal’s senior management take an active role in the set-up and ongoing development of the service. We meet (and often exceed) our customer’s needs and expectations through; structured contract management and supervision, strong family values, well trained motivated staff, quality goals and customer partnership approach.
Don’t just take our word for it – Check out our Testimonials
How can we access the dashboard?
This stage is currently in development by the system developer and will be available shortly. We will keep our blog up to date to update you about new developments and services we can offer you as part of our fully managed package.
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