The Start

Dales Housing selected Ideal to provide communal cleaning to their properties and offices, following a public tender process which began in 2014, . With the service delivery beginning in April 2015.

Dales Housing (DH), part of the Acclaim Housing Group, a non-profitable organisation regulated by the Homes and Communities Agency. They provide a portfolio of homes for rental, leasehold, shared ownership and sale across Derbyshire, all accompanied with first class customer service.

Above all, DH own and manage approximately 3,500 properties. This are comprising of family housing, single person’s accommodation, as well as, designated older peoples’ flats/bungalows and sheltered housing.

Dales Housing’s Mission Statement; “We work to meet the needs of our customers and communities by providing continually improving high quality homes and services”. Going well with our commitment to providing a high quality and above all high standard service and to providing work opportunities to the local community.

Our work

“We are very pleased to have been chosen by Dales Housing as their Cleaning Services provider and look forward to a mutually rewarding partnership and to providing and maintaining an improved communal environment for Dales Housing’s customers”  – Philip Taylor – Ideal Group Managing Director

Currently, cleaning services are being provided to General Needs Schemes in Matlock, Darley Dale, Wirksworth, Ashbourne as well as Hathersage. Here Dales Housing’s customers require and have agreed to a communal area cleaning service. To Sheltered Accommodation in Matlock, Wirksworth, Bakewell and Ashbourne. The cleaning frequencies on General Needs schemes depend on local agreements with residents and vary from Weekly to Monthly cleans. Sheltered Schemes are cleaned to the highest possible standard on a daily basis. The cleaning works are then delivered with a mix of static cleaning operatives. Who’s job it is to mainly performing the daily cleans additionally with the mobile teams performing the weekly, fortnightly and Monthly works.

The management lead for Ideal on this contract is Regional Manager Chris Dring. Chris has built up a considerable expertise in this type of multi-site and variable frequency contract cleaning. His involvement in the similar contracts for other Housing Associations. Assisting Chris is his Dales Area Supervisor, Andrew Harvey. Who provides support and guidance to the most important team members – the Cleaning Operatives.

Finally, we are currently working with Dales Housing on surveying additional sites, where they rolled out communal area cleaning after a period of consultation with their tenants. This work is now complete by mobile works on an arrange basis.

Adam Ramsdale

Author Adam Ramsdale

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